Outsourcing firms in the Philippines, according to Business Processing Association of the Philippines ( BPAP ) director Rainerio - Bong - Borja are expanding consistent more into complex services and non vociferation services. This, according to industry experts, is an indication that the business process outsourcing industry in the Philippines is maturing and beguiling a kindred path traversed by India ' s business process outsourcing sector.
Favored by economies across the globe The Philippines ' outsourcing firms persist in to perform incontestable hike for economies in most parts of the world endure to favor businesses from developed countries that outsource their tasks to save on operation costs term keeping the processes running without portion hitch. According to experts, one of the factors that drove the hike of business process outsourcing companies in the Philippines is the powerful symbol of highly skilled, technically proficient unit that also speak English exceptionally robust.
Aside from high skill levels, relatively low wages is another factor that encouraged companies to choose outsourcing firms in the Philippines. Cultural fit also goes a long way. For some companies, it is crucial that the service provider they hire has knowledge of Western culture, important events, figures and information and they find that Filipinos ' affinity with Western culture helps them accomplish certain tasks better. For example, Filipino animators, according to major animation studios that have outsourced tasks to the Philippines, understand Western humor better than employees of other outsourcing destinations and can therefore produce better results for them. Another plus is that Filipino employees are known for being helpful and friendly.
Growing to become an industry powerhouse It took about ten years - from being mainly a provider of voice services - for outsourcing firms in the Philippines to become one of the leaders in the global outsourcing industry. Now it has even surpassed India and has become the top provider of voice services - the - call center capital of the world - according to the New York Times - in the world. Business process outsourcing companies in the Philippines are now also the second most sought after provider of non voice and complex services. Non voice and complex services include animation, medical transcription, software development, legal services, and web design.
The industry hopes to reach $26 billion in revenues by 2015. That is according to Business Processing Association of the Philippines ( BPAP ) director Rainerio - Bong - Borja. This target revenue is $ 1 billion more than the previous projected industry earnings and is double the projected industry earnings for 2012.
To achieve this goal, outsourcing firms in the Philippines will focus on talent development. This is to meet the growing demand for services and skills as well as to further grow in the non voice services and complex services sector. Borja said in an interview published in the Philippine Daily Inquirer that there is a more than P1 billion training fund from the government. This training fund is for developing skills of potential business process outsourcing workers with the help of government agency Technical Education and Skills Development Authority ( TESDA ).
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